Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at info@nuformat.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Item and proof of purchase, and mail your return to the following address:
Nuformat
Attn: Returns
RMA #
7030 Woodbine Ave
Suite 500
Markham, Ontario L3R6G2
Canada
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
● Any hardware purchases beyond 14 days of receipt
● Any hardware that has be opened after 14 days of receipt
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
● Hardware must be returned within 14 days of purchase
● Damaged hardware must be reported within 14 days of delivery
● Hardware must be properly packaged to prevent damage during shipping
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
1-833-283-7373
info@nuformat.com
